Telephone:
+86-18922309837

Contact Email:
info@factory-mall.com

Contact address:
Dongping Shidai Duhui 711, Baiyun District, Guangzhou City, Guangdong Province, China

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How to register as a member?

Registering as a member on the Foreign Trade Mall website is very simple.
Usually, you only need to click on the "Register" or "Free Registration" button on the homepage of the website, and then follow the prompts to fill in relevant information, such as username, password, email, etc.
After completing the registration, you can log in to your member account and start browsing and purchasing products.

How do I search for the product I want?

It is also very convenient to search for products on the foreign trade mall website. Usually, you can search for products by entering keywords in the search box at the top of the website. In addition, you can also use advanced search functions to narrow the search scope by filtering criteria such as price, brand, review, etc., in order to find the products you want faster.

How to view product details?

After finding the product you are interested in, you can click on the product image or title to enter the product details page.
Here, you can view detailed information about the product, such as specifications, materials, origin, packaging, etc.
At the same time, you can also view reviews and ratings from other buyers to help you understand the quality and performance of the product.

How to place an order to purchase a product?

After confirming the purchase of a certain product, you can add it to the shopping cart. The shopping cart function allows you to temporarily save your favorite products, making it convenient for you to settle in one go after selecting them. When you are ready to make a purchase, simply click on the "settle" or "purchase now" button on the shopping cart page, and follow the prompts to fill in the shipping address, select payment method, and so on. Finally, click the "Submit Order" button and your order will be submitted to the merchant.

How to apply for a refund/return?

How to apply for a refund/return? If the product you receive has quality issues or does not match the description, you can contact the merchant to apply for a refund or return. Usually, merchants will provide a return application process for your reference. According to the process requirements, you need to keep the goods and packaging intact and return them to the merchant. After receiving the product, the merchant will handle the refund/return procedures for you within the specified time.

How to contact merchants?

If you encounter problems or have other questions while using the Foreign Trade Mall website, you can contact the merchant at any time. Generally speaking, merchants will provide customer service contact information on their website, such as phone number, email, etc. You can contact merchants through these methods for assistance and support.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS